PRIVACY POLICY

Hartlepool Plumbing Supplies Ltd

Last Updated: August 2026

Company Registration Number: 09825246

Registered Address: Unit 1a Cromwell Business Park, Whitby Street South, Hartlepool, TS24 7LR, United Kingdom

VAT Number: GB237293788

Contact Email: info@hartlepoolplumbingsupplies.com

Contact Telephone: 01429 597737

1. Introduction & Overview

This Privacy Policy describes how Hartlepool Plumbing Supplies Ltd ("we", "us", "our") collects, uses, discloses, and protects your personal information when you visit, use our services, or make a purchase from our website at https://www.hartlepoolplumbingsupplies.com (the "Site"), or when you otherwise communicate with us. We are committed to protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Hartlepool Plumbing Supplies Ltd is the data controller responsible for your personal data collected through our website and store operations. If you have any questions or wish to exercise your legal privacy rights, please contact us at info@hartlepoolplumbingsupplies.com or by post at our registered address.

3. Information We Collect

We collect personal information about you from various sources depending on how you interact with our Site and Services:

3.1. Information Provided Directly by You

• Contact Details: Name, billing address, delivery address, email address, and telephone number.

• Order & Account Information: Purchased items, order history, trade account details, username/passwords, and customer support communications.

• Payment Details: Billing information and payment processing data (processed securely via PCI-compliant payment gateways; we do not store full payment card details on our servers).

3.2. Information Collected Automatically (Usage Data & Cookies)

• Device & Usage Data: IP address, browser type, operating system, network connection, device details, and site navigation metrics.

• Tracking Technologies: Cookies, pixels, and local storage (including functionality provided via Shopify) to maintain shopping cart items, measure site analytics, and improve user experience.

3.3. Information Obtained from Third Parties

• Third-party payment processors, delivery couriers, advertising networks, and fraud prevention services.

4. How We Use Your Personal Information

We process your personal information for the following legal bases and purposes:

• Contract Fulfillment: To process transactions, deliver goods, process returns/refunds, and maintain customer accounts.

• Legitimate Interests: To prevent fraud, secure our services, analyze site usage, and provide direct marketing (where legally permitted).

• Consent: For placing non-essential tracking cookies or sending opted-in email updates and newsletters.

• Legal Obligations: To comply with tax, statutory accounting, and regulatory compliance requirements.

5. Sharing & Disclosure of Personal Data

We do not sell your personal data. We share personal data only with trusted service providers necessary to operate our business:

• Platform Providers: Shopify Inc., which hosts our online store infrastructure.

• Payment Processors: Third-party payment gateways to securely process card payments.

• Delivery & Logistics: Third-party couriers and local delivery drivers to fulfill customer shipments.

• Legal Authorities & Professional Advisors: When required by law or necessary to protect legal rights.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and tax obligations (e.g., standard UK accounting record retention of 6 years).

7. Your Legal Rights (UK GDPR)

Under UK data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal information we hold about you.

• Right to Rectification: Request correction of inaccurate personal data.

• Right to Erasure: Request deletion of your personal data ("Right to be Forgotten").

• Right to Restrict / Object: Object to or restrict specific processing activities (e.g., direct marketing).

• Right to Data Portability: Request the transfer of your data to another provider.

To exercise any of these rights, please contact info@hartlepoolplumbingsupplies.com. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

8. Contact Information

For all privacy-related inquiries, please contact:

• Email: info@hartlepoolplumbingsupplies.com

• Phone: 01429 597737

• Post: Hartlepool Plumbing Supplies Ltd, Unit 1a Cromwell Business Park, Whitby Street South, Hartlepool, TS24 7LR, United Kingdom