Yes! If you are local to Hartlepool or the surrounding North East area, you can select local pickup at checkout or contact our team to arrange collection directly from our trade counter.

Absolutely. We support trade customers across the UK. If you are ordering in bulk or fitting out a full project, get in touch with our team directly for bespoke trade pricing.

Contact us here or call 01429 597737

Yes, we accept returns on unused, resalable items within our return period provided they remain in their original manufacturer packaging. Please always refer to our returns page for further details https://www.hartlepoolplumbingsupplies.com/policies/refund-policy

Please inspect fragile goods (ceramics, glass shower doors, mirrors) upon delivery. If anything is damaged, report it to our customer support team here or call 01429 597737 within 48 hours of receipt with photo evidence, and we will arrange a fast replacement.

Yes, all products sold on Hartlepool Plumbing Supplies come with standard manufacturer guarantees—ranging from 1 year up to lifetime warranties depending on the brand (e.g., Scudo, Astini, Geberit).

Yes, all our products comply with standard UK plumbing thread and pipe sizes (e.g., BSP thread connections) and are suitable for typical UK high/low-pressure water systems unless noted otherwise in the specifications.

Unless explicitly stated in the product title or bullet points as a bundle/kit, items like basin wastes, tap valves, and mounting fixings are sold separately so you can match them to your chosen finish. If you are still unsure feel free to contact us here

Standard UK delivery typically takes 2–4 working days depending on the item size. Larger palletised items—such as sanitary ware, vanity units, and shower enclosures—may take slightly longer. You will receive tracking information once your order dispatches.

Heavy goods are any items that are 25kg and over. This will mean you will incur a £25 fee for delivery which will be delivered within 2-4 working days.